Shipping and times
All items are being shipped with Deutsche Post/DHL worldwide.
You will be displayed the exact shipping costs for your order after you’ve entered your adress at the check-out. Shipping costs include postage fees, packaging, handling and we always try to calculate them as appropriate and fair as possible for you. The rates for international shipping especially to foreign continents outside the European Union and for orders more than 1kg can be very high. We don’t have any influence on that but if one time you think the shipping costs are much to high just leave us a message and we will find a solution.
We’re shipping out orders twice a week so usually every order will be shipped within 1-4 days after it has been placed/payed. If we’re on tour it may take some more time to send your order, so we ask for a little patience here. Please note that deliveries to foreign continents may take up to 2-4 weeks depending on your local delivery service. Feel free to contact us for further information and specific times for your country.
IMPORTANT: please make sure you enter the correct name and shipping adress at the check-out! If you’re paying via PayPal also check your acount if the adress is correct. We often get back orders because of false adressing causing extra costs (especially for international shipping). If you’re moving during a pre-order period please inform us about the new adress to avoid shipping twice or even the loss of your order.
Customers outside Germany: it is highly recommended to add your phone number in the comment box at the check-out so your local delivery service may contact you in case there is a problem with your adress.